Cancellation & Return Policy
Offers
- An offer placed on an item in the Vault Marketplace is binding and cannot be cancelled once accepted. Please reach out to PWCC customer service immediately if there is an error made in an offer.
- Once accepted, the buyer’s offer is final and payment must be remitted. The seller cannot cancel an offer after it is accepted.
Buy Now Sales
- Once a buyer agrees to buy an item listed with a Buy Now price, that sale is binding and payment must be remitted.
- Neither the buyer nor the seller can cancel the transaction once it is made.
Returns
All sales are final. Returns are only accepted in rare cases when an error is made in the listing. Please carefully review your purchase upon receipt as returns must be requested within 48 hours of delivery of the purchase; after that time, returns will not be accepted. Please also review our Marketplace Guarantee.